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Books

Difficult Conversations: How to Discuss what Matters Most by Douglas Stone, Bruce Patton, and Sheila Heen

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May 3, 2022 —

Written by Harvard Law School faculty, the book introduces strategies, tools, and frameworks needed to manage difficult conversations effectively. The authors provide examples on how to approach a difficult conversation from a neutral standpoint. It’s a guide for dealing with organizational conflict, misunderstandings and to improve organizational communication overall.


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