Mission Support Blog

Excellence in Customer Service Awards SUBMISSION DEADLINE EXTENDED

By DCMS-5

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WASHINGTON, DC, April 9, 2025 —

The deadline for nominations for the Excellence in Customer Service Awards has been extended to 30 April 2025 (See ALCOAST 159/25). These awards recognize some of our unsung heroes working within Mission Support--personnel who, although often behind the scenes, are vital to achieving successful missions and Service readiness.

Although both Operational and Mission Support units may initiate a nomination, customers from primarily Operational units are highly encouraged to submit nomination packages. To encourage these submissions, Operational units may submit nominations without flag approval. Mission Support units are required to submit nominations by routing a nomination memorandum through the first Flag Officer or Senior Executive in their chain of command for approval.

Please prepare your memos, including examples of actions and impacts, using the nomination template on the Nominations for the Excellence in Customer Service Awards site (https://uscg.sharepoint-mil.us/sites/DCMS_HUB/SitePages/Nominations-for-the-Excellence-in-Customer-Service-Awards.aspx.). You can submit your nominations on this site, too. Sample memos from last year can be found in the site’s Resource Library.

Last year, 23 nominations were received for outstanding customer service provided in CY23. The Coast Guard would love to see the number of nominations soar this year, particularly as a result of an increase in submissions from customers who received noteworthy mission support services in CY24. Please join us in affirming the contributions of our dedicated personnel, who work so hard to make the Coast Guard “Semper Paratus.”

If you have any questions, contact DCMS-5 at DCMSContent@uscg.mil.

Coast Guard Workforce: ready to submit your content to Gear & Grit? Click here for the submission form (CAC required).

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